FAQs

Why Cold Hearted World? Why are supporters called The CHW Collective?

In a Cold Hearted World, a Collective of willing hands creates the heat that warms the heart and the world.

A Collective is a group of allies who share or are motivated by common interests and work together to achieve those goals.

The CHW Collective is a group of allies who are motivated to work with others to positively impact others in a world that isn't always loving to all.

What is your refund/return policy?

Customers can find our refund and return policies in the footer of any page on our website.

Do you ship internationally?

Yes, we do ship internationally.

When will my order ship?

Your order will ship within 1-2 business days. Orders with free shipping may take up to 5 business days to ship. If you place a Pre-Order, that order will ship out when the product gets delivered to us. Pre-Orders usually take 4-6 weeks to ship out.

How can I track my order?

When you place an order, you will receive an email confirmation containing your order number. Once your order has been shipped, you will receive your tracking information, but please allow a few days for the tracking information to update.

What size is right for me?

All pieces we provide fit to size. Unless the piece says otherwise, everything is Standard American Fitting.

Are there any ongoing discounts?

Signing up for our SMS & Email newsletter will give you 10% off all purchases. Customers can also use code "FREESHIP" on orders over $50.How do I contact customer support for assistance?

How can I contact customer support for assistance?

Call Us: (313)215-9248

Email Us: coldheartedworldltd@gmail.com